Raising a Concern

Polite Notice:

We ask that patients refrain from raising concerns and complaints on Social Media and instead contact the Practice directly.

If you would like to raise a concern/complaint this can be done in the following ways:-

• In person-directly with a member of the practice team who will make every effort to respond to that complaint there and then.

• Over the telephone with a member of the practice Team on 0163 871071/01639 850543

• Via SBUHB Let's Talk Campaign- 01639 684440 or abm.letstalk@wales.nhs.uk

If you would like to make a formal complaint please contact:

SBUHB Patient Feedback Team on 01639 683363 or SBU.complaints@wales.nhs.uk or write to:

SBU Health Board

1 Talbot Gateway

Baglan Energy Park

port Talbot

SA12 7BX

Complaining on behalf of someone else.

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on someone else's behalf their consent will be required.